Privacy Policy
Last updated: February 2025
Omniware Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect the following types of information:
- Contact Information: When you contact us via email, we collect your email address and any information you provide in your message.
- Usage Data: We may collect information about how you access and use our website, including your IP address, browser type, and pages visited.
- Business Information: If you use our services, we may collect information necessary to provide those services, such as Amazon advertising account data and seller account data.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer support
- Provide and improve our services
- Communicate with you about our services
- Comply with legal obligations
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Amazon Data Access
Where you choose to connect your Amazon accounts to our platform, we access data via Amazon's authorised APIs (including the Amazon Advertising API and Amazon Selling Partner API). The data we may access includes:
- Advertising data: Campaign, ad group, keyword and targeting data; performance metrics including spend, impressions, clicks, and attributed sales
- Order data: Order IDs, quantities, revenue, and order status. We do not collect or store personally identifiable buyer information such as buyer names, addresses, or contact details
- Returns and refunds: Return requests, refund amounts, and reason codes, used to calculate accurate net revenue
- Financial and settlement data: Settlement reports, FBA fulfilment fees, referral fees, and transaction-level financial data used to calculate true profitability
- Inventory data: FBA and merchant-fulfilled stock levels, reserved units, and inbound shipment data
- Product and listing data: ASINs, product titles, current sale prices, and listing details
- Advertising profile information: Marketplace and account identifiers associated with your Amazon advertising profiles
This data is accessed solely to provide the features of our platform, including reporting, profit tracking, and advertising management. We do not sell, share, or use your Amazon data for any purpose beyond delivering and improving the Service to you.
We do not collect or store personally identifiable information about your buyers. Order data is accessed at the financial and operational level only.
We retain Amazon account data for as long as your account remains active with us. You may request deletion of your data at any time by contacting us, after which we will remove your data within 30 days. Disconnecting your Amazon account from our platform will stop any further data access.
Third-Party Services
Our services integrate with Amazon Advertising and Amazon Seller Central. When using our services, you may be subject to Amazon's privacy policies and terms of service in addition to ours.
Your Rights
Under UK data protection law, you have rights including:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure of your data
- The right to restrict processing
- The right to data portability
Cookies
Our website may use cookies to enhance your browsing experience. You can control cookies through your browser settings.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Omniware Ltd
16E Strathblaine Road
London, SW11 1RJ
United Kingdom
contact@omni-ware.co.uk
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.